Privacy policy

Privacy Policy – Factory-One

Last Updated: September 3, 2026

Factory-One operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Factory-One is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how Factory-One collects, uses, processes and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, process purchases, returns and exchanges, arrange shipping, provide customer support, maintain your account and improve your shopping experience.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for our products or services, subject to applicable law and your communication preferences.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity, and protect our Services and users.
Communicating with You. We use your personal information to provide customer support, respond to inquiries, provide information about your orders and maintain our business relationship with you.
Legal Reasons. We may use your personal information to comply with applicable laws or valid legal processes, respond to government or law-enforcement requests, resolve disputes, enforce our terms and policies, and protect our rights and the rights of our users or others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third-party service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
With business and marketing partners to provide marketing services and advertise to you, subject to applicable law.
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as shipping providers or through your use of social media integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger, acquisition or bankruptcy, or where required to comply with applicable legal obligations.
To enforce applicable terms, protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses personal information and the rights available to you, please review the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness or reliability of information provided by third-party websites or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.

If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details below to request that such information be deleted, subject to applicable law.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide our Services, fulfill transactions, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

Right to Access / Know: You may have the right to request access to personal information we hold about you.
Right to Delete: You may have the right to request deletion of your personal information.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Portability: You may have the right to receive a copy of certain personal information we hold about you.
Managing Communication Preferences: You may opt out of promotional communications by using the unsubscribe option provided in our marketing communications.

You may exercise applicable rights by contacting us using the details provided below. We may need to verify your identity before processing your request, as permitted or required by applicable law.

We will not discriminate against you for exercising any rights available to you under applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details provided below. We will make reasonable efforts to address and resolve your concerns in accordance with applicable law.

International Transfers

Your personal information may be transferred, stored and processed outside the country in which you reside, including by Shopify and other service providers that assist us in operating the Services.

Where required by applicable law, we will use appropriate safeguards for the transfer of personal information across borders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements or regulatory obligations.

We will post the revised Privacy Policy on this website and update the "Last Updated" date accordingly.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us:

Brand: Factory-One
Email: help@factoryone.in
Phone / WhatsApp: +91-9540-965-965
Address: Rahon Road, Old Madhopuri, Ludhiana, Punjab – 141007, India