Terms of service

Terms of Service – Factory-One

OVERVIEW

Welcome to Factory-One.

In these Terms of Service, the terms "we," "us," and "our" refer to Factory-One.

Factory-One operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with our products and services (the "Services"). Factory-One is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are legally capable of entering into a binding agreement under applicable law.

To use the Services, including accessing or browsing our online store or purchasing products we offer, you may be asked to provide certain information, such as your name, email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions, images, specifications, and representations of our products.

However, colors and product appearance may vary depending on your device, screen settings, lighting, and other factors.

Product descriptions, specifications, pricing, availability, and other information may be changed or updated at any time without notice.

We reserve the right to discontinue products or limit quantities offered to any customer, business, geographic region, or jurisdiction where necessary.

SECTION 3 – ORDERS

When you place an order, you are submitting a request to purchase the selected products from Factory-One.

Factory-One reserves the right to accept, decline, modify, or cancel an order at its discretion, including where there are pricing errors, inventory issues, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

An order is considered accepted once Factory-One confirms the order and processes the applicable payment.

Please review your order carefully before submitting it, as cancellation requests may not be accommodated after an order has been accepted or processed.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with the order.

All returns and exchanges are subject to our Return & Exchange Policy.

For wholesale or B2B purchases, customers are responsible for ensuring that the products ordered, quantities, sizes, colors, and other specifications are correct before completing the purchase.

SECTION 4 – PRICES AND BILLING

Prices, discounts, offers, and promotions are subject to change without notice.

The price applicable to your order will be the price displayed at the time the order is placed, subject to any applicable taxes, shipping charges, or other charges shown during the purchasing process.

Where applicable, GST and other taxes will be charged in accordance with applicable laws.

We reserve the right to correct pricing errors, including after an order has been placed. If an order is affected by a significant pricing error, we may contact you regarding the correction or cancel the order and provide a refund where applicable.

You agree to provide accurate and complete billing, payment, and account information.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery timelines provided by Factory-One are estimates unless expressly stated otherwise.

Delivery times may be affected by courier delays, weather, strikes, holidays, incorrect customer information, address-related issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping and contact information.

Factory-One is not responsible for delays caused by third-party shipping carriers or circumstances beyond our reasonable control.

Any issues relating to damaged, missing, or incorrectly delivered products must be reported in accordance with our Return & Exchange Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services, including trademarks, logos, brand names, text, product descriptions, images, graphics, videos, audio, designs, layouts, and other materials, is owned by Factory-One or its respective licensors and is protected by applicable intellectual property laws.

You may use the Services for lawful purposes only.

You may not reproduce, distribute, modify, copy, publish, sell, create derivative works from, or otherwise exploit any part of the Services or its content without our prior written permission.

Factory-One's names, logos, product names, designs, and slogans may not be used without prior written permission.

All third-party trademarks and brand names remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, applications, integrations, or services as part of the Services.

Such third-party tools are provided by their respective providers and may be subject to separate terms and conditions.

Factory-One does not control or guarantee the availability, accuracy, security, or performance of third-party tools and services.

Your use of such tools is at your own risk and subject to the applicable third-party terms.

We may introduce additional features, tools, or services in the future, which will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites, applications, services, or other materials operated by third parties.

Factory-One does not control or guarantee the accuracy, availability, security, or content of third-party websites or services.

If you access third-party websites or services, you do so at your own risk and may be subject to their separate terms and policies.

Any complaints, claims, or concerns relating to third-party products or services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Factory-One is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

Purchases made through our store are transactions between you and Factory-One.

Shopify is not responsible for the products sold by Factory-One, the fulfillment of orders, returns, exchanges, refunds, or other matters relating directly to transactions between you and Factory-One, except where required by applicable law or under Shopify's own terms.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

By using the Services, you acknowledge that certain information may be collected, processed, stored, and shared with service providers and technology partners as necessary to operate the store, process orders, provide customer support, process payments, and deliver products.

Because the Services are hosted on Shopify, Shopify may also collect and process certain information in accordance with its applicable policies.

Please review our Privacy Policy for additional information about how personal information is collected and used.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit, upload, post, email, or otherwise provide feedback, reviews, suggestions, photographs, or other content to Factory-One ("Feedback"), you grant Factory-One a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, distribute, and display such Feedback for legitimate business and promotional purposes, subject to applicable law.

You represent that you have the necessary rights to any Feedback you submit and that your Feedback does not violate the rights of any third party or applicable law.

Factory-One reserves the right to remove or refuse to publish Feedback that is unlawful, misleading, abusive, offensive, defamatory, fraudulent, or otherwise inappropriate.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, availability, or other information.

Factory-One reserves the right to correct errors, inaccuracies, or omissions and to update information at any time.

Where necessary, we may cancel or modify an affected order and provide an appropriate refund where applicable.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

• For any unlawful or fraudulent purpose
• To violate applicable laws or regulations
• To infringe the intellectual property or other rights of Factory-One or third parties
• To provide false or misleading information
• To interfere with the operation or security of the Services
• To transmit malicious code, viruses, or harmful software
• To collect or misuse personal information belonging to others
• To impersonate another person or business
• To engage in spam, phishing, or other abusive activities
• To bypass or interfere with security or authorization measures
• To use automated systems to access or interact with the Services in a manner that violates applicable laws or our stated restrictions

Factory-One reserves the right to suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 – AGENTS AND AUTOMATED ACCESS

This section applies if you use software, automated systems, bots, or other technology to access or interact with the Services on behalf of yourself or another person.

Automated systems must not circumvent security measures, access restrictions, authentication systems, or other technical controls used by Factory-One.

Factory-One may restrict or block automated access where necessary to protect the Services, our business, or our customers.

SECTION 15 – TERMINATION

Factory-One may suspend or terminate your access to the Services where permitted by applicable law, including where you violate these Terms or engage in fraudulent, unlawful, abusive, or harmful activity.

Termination will not affect any rights or obligations that arose before termination.

Provisions that by their nature should continue after termination, including intellectual property, limitation of liability, indemnification, governing law, and other applicable provisions, will remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and information provided through them are made available for general informational and commercial purposes.

To the fullest extent permitted by applicable law, Factory-One does not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.

Products are provided in accordance with their applicable descriptions, specifications, warranties, and applicable law.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Factory-One and its partners, directors, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Services or products purchased through the Services, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Factory-One, its affiliates, partners, directors, officers, employees, contractors, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:

1. Your violation of these Terms
2. Your violation of applicable laws or the rights of a third party
3. Your misuse of the Services

This section applies only to the extent permitted by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to remain valid and enforceable.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

The failure of Factory-One to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies referenced in them, constitute the agreement governing your use of the Services and supersede previous versions or agreements relating to the same subject matter.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Factory-One may assign or transfer its rights and obligations where permitted by law.

SECTION 22 – GOVERNING LAW

These Terms and your use of the Services shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising from or relating to these Terms or your use of the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the place of business of Factory-One, subject to applicable law.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the meaning or interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

Factory-One reserves the right to update, modify, or replace any part of these Terms by publishing an updated version on our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

CONTACT US

Brand: Factory-One
Email: help@factoryone.in
Phone / WhatsApp: +91-9540-965-965
Address: Rahon Road, Old Madhopuri, Ludhiana, Punjab – 141007, India