Refund policy

Return & Exchange Policy – Factory-One

If you’re not fully satisfied with your purchase from Factory-One, you may request a return or exchange within 48 hours of receiving the product.

To initiate a return or exchange, please contact us through:

For Quality or Damage Issues

  • If the product has a manufacturing defect or was received damaged, you may request a refund or exchange within 10 days of delivery.
  • In case of damage or missing items, a refund will be processed.
  • In case of minor quality issues, an exchange will be offered.

Refunds will be initiated only after the returned item is received and inspected by our team.

Returned Products Must Be

  • Unused and in original condition.
  • Properly packed with all original accessories and tags, including clips, buttons, laces, etc.
  • Shipped back at the customer's expense.

Returns Will Not Be Accepted If

  • The item has been worn, washed, or damaged by the customer.
  • The item is damaged during return transit due to inadequate or improper packaging.
  • Original tags, accessories, or packaging are missing.

Customers are responsible for return shipping costs.

GST Refund

GST refund is applicable only if:

  • A valid GST invoice was issued at the time of purchase; and
  • A valid GST number is provided by the customer.

Customers are advised to retain a copy of their invoice and courier dispatch receipt for their records.

Refunds

1. When will I receive my refund?

Refunds are processed within 7 business days after the returned item is received and approved by our team.

2. How will I receive the refund?

  • If the refund is due to missing or damaged products, the eligible amount will be refunded through Google Pay or bank transfer.
  • If the return is due to general dissatisfaction or a minor quality issue, a coupon code of the same value will be issued for future use on Factory-One.

Contact Us

Brand: Factory-One
Email: help@factoryone.in
Phone / WhatsApp: +91-9540-965-965
Address: Rahon Road, Old Madhopuri, Ludhiana, Punjab – 141007, India